Your Privacy Controls
We use a service called OneTrust to give you complete control over your privacy, so you can configure what data we do and don’t collect and retain. In some locations when you first visit witharsenal.com, you’ll see a banner that lets you opt-in or opt-out of having different types of information collected. By clicking “Cookies Settings” you can be specific about what types of information you do and don’t want us to track. You, or anyone that would like to, can update your preferences at any time by clicking the button below:
Information We Collect
Personal Information. Through the Website and the services offered on the Website, you can provide Personal Information, such as your name, billing address, mailing address, phone number, email address, credit card number and financial information (solely for payment purposes). By providing your personal contact information, you have authorized us to send you notifications or emails related to your order or regarding promotional and product information. You may opt out of receiving promotional or product information by clicking on the unsubscribe link found in our email communications.
Non-Personal Information. We also collect certain information automatically from you as you use the Website, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address.
No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to place an order with us at the Website or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us, email us at firstname.lastname@example.org. Prospective users between the ages of 13 and 17 can only use the Website and services under their parents or legal guardian's supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove any of your information in our database and/or opt-out from receiving communications from us. If you wish to do so, please Contact Us, email us at email@example.com.
How We Collect and Use Your Information
Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product, we may collect your name, mailing address, telephone number, credit card number, and email address. If you sign up to receive email notifications, we will collect your email address.
Communications With Us. If you communicate with us regarding the Website or services, we will collect any information that you provide to us in any such communication.
Personal Information. We use Personal Information primarily for our own business purposes, such as providing, maintaining, evaluating, and improving the Website and the services offered through the website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you place an order with us, we will use the information that you provide us to communicate with you. Similarly, if you sign up to receive email notifications, we will use the email address you provide to send you the newsletters and product updates. We may also collect personal information provided via our app usage such as your customer ID, mobile device model and operating system, camera model, and activity logs to improve our application algorithm, enhance or improve features and services, and ensure reliability of applications. We do not utilize, store, or have access to your images for purposes beyond the services provided in the application.
Google Analytics. Information is also collected through Google Analytics to help analyze how users use the Website. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the Website and to compile statistical reports on Website activity for North of You. For more information regarding how Google Analytics protects your data, please visit Google's website at www.google.com/analytics/learn/privacy.html.
Cookies. When you visit our Website we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent, or configure your cookie preferences here:
Pixel Tags. We may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of the Website. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.
How We Share Your Information with Third Parties
Disclosure to Unaffiliated Third Parties. We may disclose your information for a variety of reasons including, but not limited to, to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).
Disclosure to Third Party Service Providers and Online Partners. We may contract with various third parties who help us provide, maintain, and improve the Website and the services. For example, we use a third party to process payments made to us, and may subcontract out production, fulfillment, analytics, reporting or other operations. We also contract with several online partners to help manage, monitor and optimize our Website and services and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. We cannot guarantee that such third parties will not disclose your information. We do not sell or rent your information with third parties for their promotional purposes.
Disclosure of Non-Personal Information. We may disclose your de-identified information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others.
Internet Advertising. We may use third party service providers to serve ads on our behalf across the Internet and sometimes on the Website. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services.
How We Protect Your Personal Information
Personal Information. The security of your Personal Information is important to us. We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your personal information. When you enter sensitive information such as a credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL). However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Reviewing and Making Changes To Your Personal Information
If you have questions about personal information we have about you or need to update your information, you can Contact Us, email us at firstname.lastname@example.org. You can opt-out of receiving marketing or promotional emails from North of You by using the opt-out or unsubscribe feature contained in the marketing or promotional emails.
International Privacy Practices
Using the Internet to collect and process your information may involve the transmission of information internationally. By providing us with your information you acknowledge and agree that we may store your information and transfer it to and from our servers located in the United States and throughout the world.
Accessing Third Party Websites
Shine the Light
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2018 will receive information regarding 2017 sharing activities).
To obtain this information, please send an email message to email@example.com with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
Right to be Forgotten
In compliance with GDPR (5/25/2018) and CCPA (1/1/2020) you're entitled to view and/or have us remove the processing data we have collected on you. In order to make this process secure, we’ll need to verify your identity before providing you this information. This will involve email verification, order verification and/or other ID proof. You can begin your data retrieval process by emailing firstname.lastname@example.org, filling out our web form, or calling 877-727-7362.
As mentioned above, and in accordance with the California Consumer Protection Act, you can click below to customize your cookie preferences and configure what information we can and can’t track:
By subscribing to get updates on Arsenal, you consent to receiving up to 4 SMS or MMS marketing messages per month. Message and data rates may apply. To opt out of Arsenal’s text messaging program, send the word STOP to +18038280291 at any time. You understand and agree that text messages sent to your mobile phone/device may be generated using automated technology. Your consent to receive text messages is not required to make a purchase.
You represent that you are the owner or authorized user of the wireless device you use to subscribe for the service, and that you are authorized to approve the applicable charges.
We will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS message services are provided on an AS IS, AS AVAILABLE basis.
Data obtained from you in connection with this SMS service may include your cell phone number, your carrier's name, and the date, time and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. We will only use information you provide to us to transmit your text message or as otherwise described in this document. We will not sell your cell phone number or related customer data to third parties.
Questions and How To Contact Us