F.A.Q.

Is my camera compatible with Arsenal?

Arsenal works with many of the most popular DSLR and mirrorless camera models. To see if your camera is currently supported, search for your model on our Supported Cameras List.

We plan to support additional models in the future. Currently we recommend only using Arsenal with cameras on the supported list.

How about Panasonic, Pentax, and Olympus support?

As much as we would like to support every camera and every camera brand, we do need to take time to test each camera before announcing support. Please wait to buy if your camera isn't supported. You can sign up below to get notified when new cameras are added:

How quickly does Arsenal ship?

Orders ship out in two business days or less; U.S. orders are shipped same day or next business day. Time to receive Arsenal varies based on your country and shipping service selected. Estimated arrival dates are provided at checkout.

What countries does Arsenal ship to?

Arsenal ships to most countries. Check if we ship to your country here.

What phones are compatible with the Arsenal app?

Arsenal lets you control your camera from any modern iOS or Android smartphone. Arsenal will support any iPhone or iPod Touch running iOS 10.0 or newer, and any Android phone running Nougat (7.0) or newer.

Can I use Arsenal from an iPad or Android tablet?

Currently we only support iOS and Android phones.

What's in the box?

Arsenal ships with:

  • 1 Arsenal hardware device
  • 1 USB cable for connecting to your supported camera
  • 1 USB charging cable
  • 1 USB wall adapter for charging (USA-style plug for USA and Canada orders only)

Is Arsenal waterproof?

No, Arsenal is not waterproof, and we haven’t had it tested for water resistance. We’ve used Arsenal in some wet situations and it’s held up fine so far, but we recommend keeping it dry.

How long does the battery last?

Short answer: Approximately four to five hours with typical use.

Long answer: Arsenal’s battery life completely depends on environmental conditions, how you use it, and on which camera. If you’re doing a lot of stacking the battery will drain faster. If you will be shooting for more than four hours at a time, please plan on charging. To make that easier, Arsenal can be charged while in use through a micro USB-compatible battery pack (not included).

How is Arsenal charged? Can Arsenal be charged while it's being used?

Yes, in addition to the USB port for connecting your camera, there is a second micro-USB port for charging.

Can Arsenal charge off a USB battery pack?

Yes, and Arsenal supports USB IQ for fast 2-amp charging from a USB battery pack or computer (not included)

Can the firmware be upgraded in the future?

Yes, since Arsenal communicates with your iOS or Android smartphone, firmware upgrades can be loaded from the app. When new firmware is ready, the app will let you know and give you the option to update.

Does my phone need to be connected during a timelapse?

Arsenal’s hardware handles the timelapse. Once the timelapse is set up, you no longer need your phone. You can walk away and come back later. Your phone will update to the current progress and let you see a preview or change settings while the timelapse is running.

Does Arsenal need an internet connection?

Shooting with Arsenal works fine whether or not you have an internet connection. You will occasionally need an internet connection to update Arsenal's software and firmware.

Does Arsenal work with manual focus lenses?

Yes, but with a few limitations. Without autofocus on a lens the following happens:

  • No tap to focus
  • No automated multipoint focus, whole scene focus, or focus stacking.

Can you use Arsenal handheld? (without a tripod)

Yes!

On DSLR's there is a handsfree mirror-down AI mode. It constantly adjusts settings to Arsenal's suggestions instead of changing them when you push the button on the app. Since Arsenal doesn't have access to the live view data, some of the attributes it looks at when choosing settings are only updated after you press the shutter. (So if you move to a new location, you'll need to take a photo to update Arsenal's suggestions)

On Mirrorless cameras, there's a handsfree mode that does all of the AI calculations and continually updates settings.

Handheld mode can be entered by holding down the power button for 3 seconds (or from the app)

How do I send back my Arsenal for a Return or Warranty?

Before returning an Arsenal for refund or warranty, you must secure a Return Merchandise Authorization (RMA) number first. Units sent without an RMA will not be eligible for a refund or warranty replacement. You can secure an RMA number by writing help@witharsenal.com.

Still have questions?

Visit support.witharsenal.com for additional support and answers.