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Customer Support > Other troubleshooting or tech support issue

I see a “Camera Not Detected” error

This can happen for a few reasons. The mostly likely are:

1. Your camera is asleep. Try powering off and on again.
2. Your camera cable isn’t fully connected. Try unplugging and replugging both ends.
3. Your camera battery is low. Try replacing it with a fully charged one.
4. On Canon cameras, make sure the camera’s WiFi is turned off.

(If none of these solutions work, you may have a faulty USB port, faulty cable, or a tethering issue, but this is pretty rare.)