September 26 Update
Hey everyone, Ryan here with this week’s update.
Software Update
We have a new app/firmware release that is now live in the Apple/Android stores. We were really pleased with the feedback from everyone on our last update and are confident this version brings even more improvements. Version 0.9.16 includes support for the Fujifilm X-T1*, bug fixes for some Canon models that were unable to save files to the card in handheld mode, improved Sony Wifi handling, and significant stacking improvements. Please take a moment to update the app version on your smartphone as well as allow for enough time to complete the firmware update on the Arsenal unit before heading out to shoot. You can find the full release notes here.
*Make sure to switch the USB Mode to ‘PC Shoot Auto’ for the Fuji X-T1. We’ll add a screen as a reminder in a future release.
Shipping Update
We had some hiccups with our fulfillment center this past week that delayed our shipping for a number of users. That said, we’re really close to completing shipping for all of the orders confirmed prior to April 1, 2018. All of the orders have been submitted and are in the pick/pack process or awaiting pickup from the courier. We had 3,600 units picked up on Monday of this week alone, so we’re looking to catch up fast and be done late this week or early next.
This is the current schedule:
Week of September 24 - Continue to ship remaining confirmed pre-orders from prior to April 1, 2018
Week of October 1 - Finalize shipping all confirmed pre-orders from prior to April 1, 2018 and Ship newly confirmed/fixed pre-orders from prior to April 1, 2018
Week of October 15 - Held German orders from earlier batches and orders placed between April 1, 2018 and September 30, 2018 begin shipping Week of October 22 - orders placed between April 1, 2018 and September 30, 2018 complete shipping
We are still tackling our German customs issues and moving forward with our customs-approved units with CE markings on the devices. We are feeling more confident we will hit our previously announced target ship week of October 15. If you missed our previous notes on the issues we experienced with orders shipping to Germany, you can read the full details here.
We are still tracking to ship units for those that ordered between April 1, 2018 and through September 30, 2018 between the weeks of October 15 and the week of October 22.
Shipping Timeframes Reminder
For those of you that have received a shipping confirmation and tracking email, we understand that it can be frustrating if you have not seen movement on your package for a few days (or even a week). However, please allow the full 14 days (from your shipping date) for your package to make it to the final delivery destination before contacting support. Most issues can be resolved by calling the courier who is delivering the package in your country. If your package has not arrived 14 days after your ship date and the courier is not able to provide any additional information, please contact us via email (help@witharsenal.com) so we can file a claim on your behalf or help track down the missing package. If you run into any other issues, please feel free to reach out.
Wrap Up
Please continue to post your #withArsenal photos and share your experiences with us. We are extremely appreciative of the active members in the online communities and forums that continue to share their knowledge and technical troubleshooting tips with other users in the groups. Your first hand feedback and suggestions have helped us understand what types of support articles may be lacking as well as provided support to fellow photographers looking for immediate assistance. We cannot thank you enough for your support.
-Ryan