October 10 Update

Hey everyone, Ryan here with this week’s update.

I know it’s been awhile since our last post, but we have been working really hard to reach our latest shipping milestone and continue developing improvements in the software/firmware.

We are pretty excited to announce we have completed shipping of our first tier of orders. That includes all backings and pre-orders placed by March 31, 2018 that were confirmed by the deadline (and were not affected by the German customs issue or the few camera models we were working to support). Many are still in transit to their destination, but they are on the way and we’re very excited to reach that milestone!

We are wrapping up shipment of the newly confirmed/fixed pre-orders placed by March 31, 2018 this week. Next up (week of October 15), we will begin shipping pre-orders placed after March 31, 2018 (Tier 2 production units) and German custom-compliant units.

Shipping Schedule

Completed - Shipment of all remaining confirmed pre-orders from prior to April 1, 2018.

Week of October 8 (this week) - Ship newly confirmed/fixed pre-orders placed prior to April 1, 2018.

Week of October 15 - Start reshipping units to Germany that were previously rejected and any held German orders. Begin shipping Tier 2 production orders (pre-orders after March 31, 2018).

Week of October 22 - Complete shipment of Tier 2 production orders placed through September 30, 2018.

Week of October 29 - Begin shipping orders placed October 1 - 15, 2018.

Shipment Notifications

When checking for your shipment confirmation email, please search for an email from “no-reply@witharsenal.com” that includes a tracking link for your order. Some customers have reported finding this notification in their Spam, Promotions, or Other folders. Make sure you search all folders for this notification. If you still can’t find out, please reach out to the support team and they can help (help@witharsenal.com).

Shipping Timeframes Reminder

For those of you that have received a shipping confirmation and tracking email, we understand that it can be frustrating if you have not seen movement on your package for a few days (or even a week). However, please allow the full 14 days (from your shipping date) for your package to make it to the final delivery destination before contacting support. Most issues can be resolved by calling the courier who is delivering the package in your country. If your package has not arrived 14 days after your ship date and the courier is not able to provide any additional information, please contact us via email (help@witharsenal.com) so we can file a claim on your behalf or help track down the missing package. If you run into any other issues, please feel free to reach out.

Software Update

We have a new app/firmware release that we’re finalizing and expect to submit to the Apple/Android stores later this week (and then the typical 1-3 days approval process from Apple/Android). The release includes a bunch of bug fixes; we’re still working on some of the larger improvements, but users will have a better experience overall with this new release. This release, tentatively expected to be numbered Version 0.9.19, includes performance enhancements for iOS 12, bug fixes for some Sony models that had timelapse and photo path issues, focus improvements (transition from single to multipoint, canceling focus points, processing speed), greatly reduced the amount of time live view stops updating while images are downloading, Sony cameras now display correct f-stop numbers for lenses, plus a few additional fixes for the Android app user interface.

We’re aware of some issues on the X-T1 and are still working through those. They may fit in this release depending on timing, but more likely the next one. Also being worked on for the next release is saving stacked images to the SD card, finalizing support for a few cameras that have given us trouble (D3100, D3000 and a few others), and improving the firmware update process by reducing the file size.

You can find the full release notes here.

Wrap Up

Once again, we want to say thanks to everyone that has continued to provide valuable feedback on our app releases and features. Please continue to post your #withArsenal photos on social media so the team and users are able to see what you capture and create.